Exclusive Aluminium Ltd
Terms & Conditions of Sale
Information About Us
This website is operated by Exclusive Aluminium Ltd ( we, us, our), a company registered in England and Wales and with its registered office at Pinewood House, Hendon Rd, Sunderland, SR1 2JD.
To contact us, please see our Contact Us page.
These terms and conditions confirm the legal terms (Terms) on which we will sell the products (Products) listed on our website (our site).
These Terms apply to any contract between us for the sale of Products (Contract). Please read them carefully and make sure that you understand them before you place your order. You should also print a copy of these Terms for your future reference.
Use of Our Site
Your right to access and use of our site is subject to our Terms of Website Use.
How We Use Your Personal Information
How the Contract Is Formed Between Us
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us.
Unless you cancel your order in accordance with our Cancellations, Returns and Refunds policy (see below) or we have contacted you to confirm that we are unable to accept your order, our acceptance of your order will occur automatically on the earlier of the date we deliver the Products to you or 7 days following the date we send our Order Acknowledgment e-mail. The Contract between us will only be formed at this time.
We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products and any related delivery charges.
All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.
How to Pay
You can only pay for Products ordered by debit or credit card. We accept the following cards: Maestro, Delta, Visa, and Visa Electron debit cards.
50% of the value for for Products (including delivery charges) will be debited from your payment card at the time of placing your order. The remaining 50% will be debited on delivery of the goods to you.
This does not mean that your order has been accepted.
All quoted delivery dates and times are estimates and although we will try our best to meet them we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products with the agreed deliver time frame.
We strongly recommend that you do not book fitters or trades persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.
We are not able to process orders or deliver on UK Bank Holidays and Sundays.
All orders will be delivered to a single address. For security reasons your first order using a credit/debit card for the first time when placed by phone will need to be delivered to the cardholder's address. Subsequent orders can then be made to an alternative address.
To minimise inconvenience we will, wherever possible, try to make one single delivery to you. This means that if your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order.
All deliveries must be received and signed for by a person over the age of 18. If no-one is available to take the delivery, we will leave details at the address to rearrange delivery. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.
Due to insurance guidelines, our delivery personnel are unable to enter private residences. Delivery will be to the kerbside of the delivery address. The recipient of the Products is responsible for any additional lifting once the delivery has been made.
Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.
Returns and Refunds
Products Which Are Not Required
All our products are bespoke and made to measure. We are unable to accept returns or give refunds on these type of product.
Our in house ordering system automatically sends your order to our factory machinery so please ensure your order is correct as it we will start to manufacture it shortly after it is ordered. Due to the short time it takes from initial order to us cutting your bespoke product, we are unable to offer cancellation once your order has been placed.
Faulty or Damaged Products
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with the replacement parts to rectify the problem, as long as we are notified of the product's fault within 24 hours of it being delivered to you. If the product ordered is in Kit form, we can not rectify faults once the product has been assembled.
You can arrange for the faulty or defective Product to be collected by e-mailing or by telephoning us on 0191 6911700 with your order number and details of the faulty product. We will provide replacement parts to enable you to rectify the fault.
We provide guarantees on many of our Products. These can be identified by the guarantee logo on the Product description page.
Where we are unable to perform our obligations under the Contract due to matters outside of our control or if we supply a product that is damaged or defective we will not in any circumstances accept liability for any claim to recover loss of profits or any special or indirect loss, damage or expense. Nothing in these conditions excludes or limits in any way our liability for:
a) death or personal injury caused by our negligence;
b) any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Other Important Terms
We reserve the rights to make changes to these Terms. Any changes will be posted to the site and will take effect immediately. You should therefore read the Terms each time you place an order with us.
Our site and its contents and any Contract formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
If you are not satisfied with your purchase please email firstname.lastname@example.org or by telephone 0191 6911700. We will try to resolve any issues that you have as quickly as possible.